Certifications
- AWS Solutions Architect Professional
- AWS DevOps Engineer Professional
- AWS Machine Learning Specialty
- AWS Generative AI Developer Professional Early Adopter
- Microsoft Azure Solutions Architect Expert
- SAFe 5 Practitioner
About
Technical depth with executive-level delivery leadership.
Hari brings a rare blend of platform engineering depth, strategic communication, governance discipline, and people leadership. His work centers on aligning business and technology strategy, strengthening operating models, and delivering measurable gains in resilience, customer experience, efficiency, and scale.
Credentials
Certifications & Leadership Signals
Thought Leadership
- Author of "The Thinking Voice"
- Research and publication work spanning hybrid SLM/LLM architectures, AI planning robustness, and machine learning-based volatility modeling
Speaking & Media
- Apex Assembly: Agentic Voice AI : https://apexassembly.com/agentic-voice-ai-hari-kishan
- AI Loves Data Austin
- AI4 2026: The Rise of Agentic CX
- Technology and digital leadership summits
Industry Breadth
- Insurance
- Healthcare
- Fintech
- Marketing
- Supply chain
- Entertainment
- Contact center / CX
- Cloud platforms
- Industrial / mechanical contexts
Experience
Recent Roles
Aug 2024 - Present
Director of Cloud Engineering
Manulife / John Hancock
Lead enterprise delivery for data, AI, agentic AI, and customer experience modernization across insurance operations supporting policy servicing, claims, underwriting support, and contact center transformation.
- Align priorities across 8 lines of business and regulated workflows
- Modernize legacy IVR and telephony into cloud-based AI-enabled service platforms
- Establish responsible AI governance, traceability, audit readiness, and fallback controls
Jul 2020 - Jul 2024
Senior Associate Manager - Cloud Data Engineering & Platform Strategy
Eli Lilly
Led cloud data platform and analytics delivery in a highly regulated healthcare environment, balancing modernization goals with quality, governance, and business continuity requirements.
- Directed platform migration and operating model improvements
- Built scalable data engineering frameworks and production-ready pipelines
- Strengthened governance through quality controls, lineage, SLAs, and monitoring
Feb 2020 - Jul 2020
Machine Learning & Platform Lead
Kaodim
Led delivery of ML-enabled automation capabilities and platform improvements that increased scalability, improved operational efficiency, and supported rapid product iteration.
- Advanced service-based architecture practices
- Improved CI/CD discipline and deployment reliability
- Helped make core systems more maintainable
Jan 2019 - Feb 2020
Technical Consultant - Cloud Contact Center Transformation
Deloitte
Advised on cloud contact center transformation initiatives combining customer experience redesign, workflow automation, architecture modernization, and platform delivery.
- Implemented scalable service flows
- Coordinated business and engineering stakeholders
- Supported enterprise customer operations modernization
Jul 2015 - Jan 2019
Earlier Career: Data Engineering, DevOps, Analytics & Delivery Leadership
Aroha Technologies / Tech Mahindra
Built foundational experience leading data delivery, analytics enablement, DevOps automation, stakeholder coordination, and platform scaling across marketing, fintech, and digital product environments.
- Supported cross-border collaboration
- Advanced partner integration and roadmap execution
- Improved engineering process maturity
Selected Work
Projects
Cloud, AI, Contact Center
Insurance CX Modernization
Modernizing policyholder service operations through cloud-based AI service platforms, stronger governance, and improved operating models.Cloud Data, Governance, AI/ML
Enterprise Analytics Platform
Led regulated healthcare analytics platform delivery with production-ready pipelines, quality controls, monitoring, and compliance-aligned practices.AI Governance, Risk, Auditability
Responsible AI Operating Model
Created governance patterns for responsible AI adoption, including traceability, human-in-the-loop controls, fallback paths, and risk-aware deployment.Toolkit
Executive Strengths
- Enterprise Transformation Strategy
- Platform, Data & AI Leadership
- Cloud & Infrastructure Modernization
- Cybersecurity Governance & Risk
- Digital Customer Experience
- Cloud Contact Center
- Regulated Industry Delivery
- Global Team Leadership
- Executive Stakeholder Communication
- Vendor & Partner Management
- Agile / SAFe Operating Models
- Service Reliability & Resilience
- Compliance, Auditability & Control Design
Education
IIIT RK Valley
B.Tech (Dual Degree), Electronics & Communication
Minor in Management | CGPA: 8.11/10
Contact